LiveWedge should output video and audio from PROGRAM OUT and PREVIEW OUT when a HDMI input device (ex. monitor) is connected to PROGRAM OUT and PREVIEW OUT.
There may be cases when LiveWedge does not output sound.
Please follow the guide below if you encounter any audio problems.
<Point 1>
Make sure you have the latest firmware.
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveWedge firmware version
*Firmware update
<Point 2>
Make sure LiveWedge mute is not enabled.
Sound will not output if LiveWedge mute is enabled.
See this link for more information on sound settings.
<Point 3>
Make sure that your video input device (e.g camera, PC, etc.) and cable are not defective.
<Point 4>
Make sure that your video input device is set to a supported resolution.
Please check this link for more information on supported HDMI input formats. Any resolutions and frame rates not listed may cause video or audio problems.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- That sound is not played from PROGRAM OUT or PREVIEW OUT
- You have already checked the points above.
- When the problem first happened and any other solutions you have tried.