LiveWedge has a function called “Tablet preview”. It enables you to see input videos on your tablet.
There may be cases when you cannot use tablet preview.
Please follow the guide below when a similar problem happens.
<Point 1>
Make sure you have the latest firmware.
If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.
*How to check the current LiveWedge firmware version
*Firmware update
<Point 2>
Please try to reboot the LiveWedge and tablet app, then check if the problem is resolved.
<Point 3>
Make sure that your video input device (e.g camera, PC, etc.) and cable are not defective.
If you cannot solve the problem
Please contact our support team (support-global@cerevo.com) and include the following information.
- If possible please send video to clarify what problem occurs.
- You have already checked the points above.
- Whether the same problem happens on PROGRAM OUT/PREVIEW OUT video or not.
- When the problem first happened and any other solutions you have tried.